Business

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Amazon has a daily promotion called the Kindle Daily Deal. You can view this special deal every day here: http://amzn.to/KindleDailyDeal Today’s deal is… The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Joseph Michelli ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, [...]

The Toyota Way: 14 Management Principles from the World

The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer by Jeffrey Liker How to speed up business processes, improve quality, and cut costs in any industry. In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and [...]

Virtual Freedom: How to Work with Virtual Staff

Virtual Freedom: How to Work with Virtual Staff by Chris C. Ducker Entrepreneurs often suffer from “superhero syndrome” – the misconception that to be successful, they must do everything themselves. Not only are they the boss, but also the salesperson, HR manager, copywriter, operations manager, online marketing guru, and so much more. It’s no wonder [...]